These are the terms and conditions applying to our agreement to collect your car from you at Stansted Airport and to return it to you there and to store it for you in the meantime ('our vehicle valet service').

When you book our service by any means or pay for it you are deemed to have accepted these terms and conditions so it is important that you read them carefully because they are binding on you in law.

1. Our obligations to you
   
   
1. We will always endeavour to provide you with an efficient professional and enjoyable service.
   
   
2. We will:
1. provide you with full information about your booking and instructions for drop-off and collection by email, text message or this website;
2. keep your personal data safe and only use it as described in our Privacy Policy;
3. meet you at the prescribed location at the airport within ten minutes of the time indicated by you and shown on your booking form, confirmation email or text;
4. carefully inspect your vehicle with you and record its condition and any existing damage obtaining your signature to the record/receipt
5. treat your vehicle with care while it is in our custody and always drive it in accordance with the road traffic and other laws and regulations;
6. ensure that all our drivers are properly qualified and fully insured to drive your vehicle;
7. drive your vehicle to and keep your vehicle secure in our off-site compound for the duration of your booking always keeping keys and other access equipment left with us at a safe location away from the stored vehicles;
8. monitor the arrival of the return flight notified to us by you and return your car to the agreed location at the airport within fifteen minutes of your telephoned confirmation to us that you have completed border and customs formalities;
9. meet the first minimum period of short stay parking in order to facilitate the return of the vehicle to you and allow you to inspect, sign for, load and leave in it, any additional fees incurred as a result of delayed handover or departure for any reason whatsoever being your responsibility alone;
10. report to you and document any damage caused to your vehicle while in our custody or control.
    
    
2. Limits to our liability
   
   
1. We will only be liable to pay you compensation for any breach of our obligations if and to the extent that a loss results from our negligent act or omission or that of our employee or appointed representative or agent and we shall in no event be liable for any loss occasioned by any matter outside our control or which would not have occurred save for a breach of these terms and conditions by you.  In the event of a claim for the loss of or damage to your vehicle our liability will not extend beyond the limit from time to time of our comprehensive insurance cover details of which are available on request.
2. We will not be liable in any circumstances for your failure in any event to check in at the airport in time for you to take a particular flight.
   
   
3. Your obligations to us

In return for our agreeing to provide you with the vehicle valet service you will:

1. make full payment in advance using one of our publicised booking methods;
2. before departure provide to us full and accurate information relating to your travel plans including return dates, times and flight numbers and your mobile phone number;
3. inform us in good time of any changes to any information relating to your travel plans either outbound or inbound;
4. remove all cash, keys, personal effects and all other valuable items from the vehicle before delivering it to us;
5. call the number given on your confirmation email or text as you approach the airport (but not make illegal use of any telephone equipment to do so);
6. arrive no earlier than fifteen minutes before nor fifteen minutes later than the agreed drop-off time;
7. call us on your return to the airport as you complete border and customs formalities as set out in the instructions on your booking form, confirmation email or text;
8. return to your vehicle within fifteen minutes of making that call and reclaim your vehicle by presenting your copy of the documentation provided to you before departure and providing such photographic identity documentation as we reasonably require;
9. very carefully check with us the condition of the vehicle at the time of drop-off and again on collection accepting that only damage not present at the drop-off inspection but present at collection can be the subject of any claim against us or our insurers;
10. appoint us your agents for the purposes of commissioning any repairs to the vehicle while it is in our care provided those repairs are essential to the lawful and/or safe use of the vehicle and the cost of which do not exceed £200.00 in all cases first attempting where practicable to obtain your prior consent by telephone.
    
    
1. You warrant to us and it is a condition of our accepting your vehicle that:
   
   
1. your vehicle complies with all statutory and regulatory requirements regarding the use of motor vehicles;
2. your vehicle is roadworthy, fully insured, properly taxed and free from any lien or warrant from any third party in any way liable to repossession or seizure;
3. you are either the owner or keeper of the vehicle failing which you are authorised by the owner or keeper of the vehicle to use our vehicle valet service;
4. there are no illegal, dangerous or stolen items or matter in the vehicle.
   
   
2. Changes Cancellations and Delays
   
   
1. We impose no charge in respect of any change or cancellation made more than twenty-four hours in advance of the agreed drop-off time.
2. For changes notified to us after that time there is an administration fee of £25.00 and in the case of cancellation of an additional fee of £25.00 unless we have been able to replace your vehicle with another booking.
3. If you do not appear at all or if we do not receive notification of cancellation before the drop-off time you will be liable to pay the full amount of our charges as billed to you.
4. If you fail to collect your car at the appointed time you will pay us waiting time the rate of £10.00 per hour or part of an hour up to the daily rate and thereafter of each day or part of a day at the daily rate.  If any vehicle is left with us for more than three months commencing on the day after the agreed date of return and we have been unable to collect payment from your credit or debit card (if any) we may dispose of it in order to meet the charges due to us and make a reasonable administrative charge in connection with the removal.
5. We may if you are in breach of any of these terms and conditions or of the warranties set out above we may in our absolute discretion refuse to provide our vehicle valet service to you but in that event you will remain liable to us for the full charges you have agreed to pay.
6. In the interests of the efficiency of our vehicle valet service we may from time to time vary these terms and conditions but such variations will not apply to you unless you have had notice of them prior to the date of drop-off and been given the opportunity to cancel without charge.
7. We may assign your booking to another operator of equal service quality under the same terms.
8. We are at liberty to keep and to refuse to return your vehicle while any sums in respect of it are due to us and remain unpaid.
   
   
3. Dispute Resolution

In the event that there is a dispute between us as to the meaning of these terms and conditions or any matter relating to the performance of our valet car service you and we will endeavour to resolve it by means of alternative dispute resolution ('ADR') included but not limited to mediation as a condition precedent to the commencement of legal proceedings.  This clause shall not prevent either party seeking an injunction order nor our issuing a claim for unpaid charges without first attempting ADR.

Copyright © 2008 Comstrad Limited - Company No: 06596833